Privacy Policy

This policy explains what information the Kaelixis website collects, why it is collected and how it is handled. It applies to this website only. Software and services that Kaelixis provides under separate agreements are covered by the terms of those agreements.

The website is operated by Kaelixis, a software and technology establishment based in Sulaymaniyah, Kurdistan Region, Iraq. Official company details are listed on our company information page.

Information we collect

We collect as little information as possible. In summary:

• Information you choose to send us through the contact form.
• Limited technical information that is necessary to deliver the website and protect it from abuse.

The website does not use analytics, advertising or social-media trackers, and it does not build profiles of visitors.

Information you provide

When you send a message through the contact form, we receive:

• the topic you select;
• your name and email address;
• your company name, if you choose to provide it;
• the content of your message.

We do not store your IP address or device details together with your message. Please do not include sensitive personal information in your message unless it is necessary for your inquiry.

Technical information

To deliver the website and keep it secure, some technical information is processed automatically:

• Server logs. Like most websites, the web server may record requests, including the IP address, browser type, requested page and time of the request. These logs are used to operate the website, diagnose problems and investigate abuse.
• Abuse prevention. To protect the contact form from automated misuse, your IP address is used to count recent submissions. These counters expire automatically within 24 hours.
• Error reports. If the website encounters an error, technical details about the failed request are recorded so that we can fix the problem.

Cookies

Most pages on this website do not set any cookies.

The contact page sets a single cookie named kaelixis-session. It is strictly necessary: it protects the contact form against cross-site request forgery and preserves your input if the form needs to be corrected. It contains no personal information, is not used for tracking and expires 120 minutes after your last visit to the page.

Because this cookie is strictly necessary for the form to work securely, it does not require consent. You can block or delete cookies in your browser settings, but the contact form will not work without it.

Analytics

This website does not use analytics services. If that changes, this policy will be updated before any analytics are introduced, including a description of what is collected and any choices available to you.

How we use information

We use the information described in this policy only to:

• read and reply to your message;
• operate, maintain and secure the website;
• prevent spam and abuse.

We do not sell personal information, and we do not use it for advertising.

Data retention

Messages sent through the contact form are deleted automatically 365 days after they are received. A copy is also delivered to our company inbox so that we can reply; correspondence that continues by email is kept only as long as it is needed for that conversation or for our legitimate business records.

Third-party services

We do not share personal information with third parties, except with service providers that are necessary to run the website:

• Hosting. The website and its database are hosted by a hosting provider that processes data on our behalf.
• Email. Contact-form messages are delivered to our inbox through an email service provider.

All fonts, images and scripts on this website are served from our own server. No content is loaded from third-party services while you browse.

We may disclose information if required to do so by law.

Security

We protect information with measures appropriate to its nature, including encrypted connections (HTTPS), strict security headers, validation of all submitted data, access restricted to authorized people and automatic deletion of old messages. No method of transmission or storage is completely secure, but we work to keep the information we hold safe.

Your rights

You can ask us to:

• tell you whether we hold personal information about you, and provide a copy;
• correct information that is inaccurate;
• delete your information;
• stop using your information for a particular purpose.

To make a request, contact us. We may need to confirm your identity before acting on a request.

Children’s privacy

This website is intended for businesses and adults. It is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will delete it.

Changes to this policy

We will update this policy when the website or our practices change. The date at the top of this page shows when it was last revised. Significant changes will be made clear on this page.

Contact

Questions about this policy or about your information can be sent through our contact page.